my.Fergana
Here you can see the indicators of the city and district administrations of the region and the responsible organizations for resolving citizens' appeals.
Citizens submit reports about various problems to the My Fergana platform — for example, a pothole on the road, an unlit street, or a drinking water outage. Each appeal must be reviewed and resolved by the responsible organization within the established timeframe. The rating evaluates the work of cities and districts on a scale from 1 to 10: how many appeals were received, how many were resolved, how many were not completed on time, and for how many the result was not confirmed and was returned. Data is updated every 3 minutes.
A resident rates a response from 1 to 5 stars. The average rating is shown if there are at least 3 ratings. "Reopened" is the share of completed appeals that the resident returned for repeated execution ("not resolved"). The resident rating is not included in the total score.
06/11/2026, 02:39
The rating is composed of four indicators. Each is scaled from 1 to 10 and included in the final score with its own weight.
Shows what part of the appeals the city or district resolved positively.
H / (U − R)Weight: 2Shows how many requests were not completed within the set deadline. Overdue requests remaining from previous periods and not yet closed are counted twice.
(K + 2·L) / (U − R + L)Weight: 2.5The share of inquiries that are still awaiting a response and are unresolved.
J / (U − R)Weight: 1The share of appeals whose results were not confirmed and were returned for revision. At 10% and above — minimum score.
D / (U − R)Weight: 1Indicator score = 1 + 9 × share (for deadlines, intensity, and empty promises: 1 + 9 × (1 − share)). The final score is the weighted average of the indicator scores.
U — all requests, R — rejected by moderator, H — completed, J — in progress, K — overdue, L — overdue from previous periods, D — empty promises.
Points are awarded to cities and districts where at least 3 appeals were received, and to organizations — at least 5. Appeals are counted by the date of receipt.
Each line shows the composition of received requests (completed, in progress, rejected), as well as the number of overdue, remaining from previous periods, and empty promises.
Executing organizations are evaluated in the same way. Click on the column name to sort.
| № | Organization | |||||||
|---|---|---|---|---|---|---|---|---|
| 1 | Transport boshqarmasi | 8.27 | 6 | 100% | 50% | 0 | 0 | — |
| 2 | Qurilish va uy-joy kommunal xizmat ko'rsatish bosh boshqarmasi | 8.20 | 54 | 100% | 52% | 0 | 0 | — |
| 3 | Viloyat hokimligi | 8.05 | 16 | 100% | 56.3% | 0 | 0 | — |
| 4 | Quva tumani hokimligi | 7.78 | 25 | 100% | 64% | 0 | 0 | — |
| 5 | "Farg'ona hududiy elektr tarmoqlari korxonasi" AJ | 7.75 | 277 | 96.4% | 60.6% | 10 | 0 | — |
| 6 | Avtomobil yo'llari xududiy boshqarmasi | 7.66 | 103 | 100% | 67.7% | 0 | 0 | — |
| 7 | "Hududgaz Farg'ona" GTF | 7.57 | 144 | 95.8% | 54.2% | 6 | 4 | — |
| 8 | Uchko'prik tumani hokimligi | 7.55 | 13 | 92.3% | 61.5% | 1 | 0 | — |
| 9 | Sanitariya-yepidemiologik osoyishtalik va jamoat salomatligi xizmati boshqarmasi | 7.53 | 21 | 100% | 52.4% | 0 | 1 | — |
| 10 | "Suv ta'minoti va oqava suv obyektlari qurilishi bo'yicha injiniring kompaniyasi" DUK | 7.48 | 11 | 100% | 72.7% | 0 | 0 | — |
| 11 | "Farg'ona suvta'minoti" MCHJ | 7.35 | 367 | 99.4% | 71.5% | 2 | 4 | — |
| 12 | Buvayda tumani hokimligi | 7.31 | 9 | 100% | 77.8% | 0 | 0 | — |