General provisions
This document is a public offer under Articles 367 and 369 of the Civil Code of the Republic of Uzbekistan: it contains all essential terms of using the Platform and is addressed to anyone who uses it.
The Platform operator is the Artificial Intelligence and Digital Transformation Center of the Fergana Regional Khokimiyat (the “Operator”).
The Platform is a website, mobile app and Telegram bot that let citizens and organizations report local problems, propose initiatives, send appeals to government bodies, take part in polls, and use news and information about places in the region.
These Terms apply from the moment the User accepts them (Article 370 of the Civil Code; Section 3 of these Terms). Without acceptance you may browse public information on the Platform, but you cannot register, sign in or submit a report.
Definitions
- User — an individual registered on or using the Platform.
- Report — a problem, initiative or appeal submitted through the Platform.
- Problem — a report about utilities, public amenities, roads, environment or another common local issue.
- Initiative — a proposal to develop a mahalla, district or the region, supported by residents’ votes.
- Appeal — a personal application, proposal or complaint under the Law of the Republic of Uzbekistan “On Appeals of Individuals and Legal Entities”.
- Responsible organization — a government body or other organization authorized to resolve the issue.
- Moderator — an employee authorized by the Operator to review reports and comments.
- AI assistant — artificial intelligence software that analyses a report and suggests its type, field, area and responsible organization.
Acceptance of the Terms
The User accepts these Terms fully and unconditionally by ticking “I have read and accept the Terms of Use”. The box is ticked:
- when registering;
- when signing in (with phone and password, SMS code or OneID);
- when submitting a problem, initiative or appeal.
The date of acceptance and the accepted version are recorded in the User’s account and in the submitted report.
When the Terms change, the new version is published on the Platform and the User confirms it at the next sign-in or submission. A User who does not agree with the new version may delete their account.
Registration and account
Registration is confirmed with an SMS code sent to an Uzbek mobile number. Sign-in is by phone number and password, SMS code or OneID (the national single identification system).
One account is opened per phone number. The User must not share the password or SMS code and is responsible for actions performed from their account.
To send a personal appeal, the account must be verified via OneID: by law, appeals without an identified author (anonymous) are not considered.
The User may delete the account at any time in “Profile”. The phone number, name, OneID link and notification settings are then deleted and active sessions are closed; submitted reports are kept for the review history but without the author’s identity.
Submitting and reviewing reports
A report can contain text, voice (converted to text), photos and documents (PDF). The location (district, mahalla, address or a point on the map) is required.
The AI assistant analyses the report, suggests its type, field, area and responsible organization, and asks a clarifying question if needed. Before submitting, the User checks and may change every field. AI suggestions are advisory: decisions on a report are made by the responsible organization and the moderator.
A problem is routed to the responsible organization. Its status (new, in progress, answered, confirmed, declined and others), the responsible organization and the deadline are shown on the Platform.
An initiative is put to a vote after moderation. An initiative that reaches the vote threshold (mahalla, district or region level) is considered by the responsible organization.
Appeals are considered under the Law “On Appeals of Individuals and Legal Entities”, as a rule within 15 days of receipt, or up to one month if additional study is required. Appeals are not published on the website.
The Platform is not an emergency service. If there is an immediate threat to life, health or property, call 112 (single emergency service), 101, 102, 103 or 104 right away.
Consent to public display
When submitting a problem or initiative, the User gives or withholds consent to publish its content for everyone with the “I agree to it being shown publicly on the site” box. The box is ticked by default and can be cleared.
With consent, the title, text, photos, address, map location, status and the responsible organization’s answer are shown publicly; other users may comment on a problem or vote for an initiative. Resolved problems may be used in the Platform’s news, reports and statistics.
Without consent, the report is shown as closed: only its number, status and date are visible; the content, photos and address are hidden. A closed report is still routed to the responsible organization, reviewed as usual and counted in statistics. A closed initiative is not put to a public vote.
The author’s phone number, full name and OneID data are never shown publicly; in comments the author appears as “First name L.”. Personal appeals are always closed.
User obligations
The User:
- submits truthful information and does not knowingly make false reports;
- does not publish other people’s personal data (phone, home address, documents, photos with clearly visible faces) without their consent;
- does not post insults, defamation, discrimination, calls for violence, extremism or terrorism, or indecent content;
- does not spread advertising or spam, does not submit the same report repeatedly, and does not overload the Platform with automated tools;
- does not upload materials whose copyright belongs to others without permission;
- does not attempt to breach the Platform’s security or access other users’ accounts.
Moderation
The Operator and moderators may hide or decline reports, comments, photos and reviews that violate these Terms or the law, and remove personal data from them.
For repeated or serious violations an account may be blocked temporarily or permanently. To prevent spam, the number of comments and reports is limited.
Personal data
Personal data is processed under the Law of the Republic of Uzbekistan “On Personal Data” on the basis of the User’s consent. By accepting the Terms, the User consents to processing of:
- phone number;
- first and last name (entered by the User or verified via OneID);
- district, mahalla, address and map location;
- submitted texts, photos and documents;
- voice messages — converted to text; the audio itself is not stored;
- location data in photos (EXIF) — for internal checks only; photo metadata is removed on saving;
- technical data (device type, IP address, sign-in time) — for security and abuse prevention.
Purposes of processing:
- registering a report, routing it to the responsible organization and reviewing it;
- notifying the User about the report status;
- keeping statistics and ratings in anonymised form;
- ensuring secure and reliable operation of the Platform.
Data is shared with the responsible organization only to the extent needed to review the report, is never sold, and is not disclosed to third parties except as required by law. Data is stored, and AI analysis is performed, on servers in the Republic of Uzbekistan under the Operator’s control.
Unsubmitted drafts are anonymised after 30 days.
The User may access their data, change it in “Profile”, withdraw consent to processing and delete the account. After consent is withdrawn, new reports can no longer be submitted; appeal data that must be kept by law is retained for the prescribed period.
The Platform stores in the browser only the sign-in session, language and theme (light/dark). No advertising or third-party tracking tools are used.
Notifications
When a report’s status changes, the User is notified by SMS, Telegram, the mobile app or on the site. Notification types can be turned off in “Profile” (except the sign-in SMS code).
Catalog, bookings and payments
Information about catalog places (teahouses, hotels, service points and others) is provided by their owners or open sources.
Bookings and payments for services are a relationship between the place owner and the User; payments are made via the Payme and Click payment systems. The Operator is not responsible for service quality but reviews complaints and may hide offending places.
A review of a place can be left after a confirmed visit and is moderated.
Intellectual property
The Platform’s design, software, name and logo belong to the Operator.
The User keeps the rights to the materials they submit. For materials with consent to public display, the User grants the Operator a free, perpetual, non-exclusive right to use them on the Platform and in its news and reports.
Liability
The Platform is provided “as is”. The Operator strives to keep it running without interruption but is not liable for maintenance or for outages of third-party services (SMS, OneID, payment systems).
The author is responsible for the content and truthfulness of a report; the responsible organization is responsible for resolving it.
False reports, defamation and insults entail liability under the law.
Dispute resolution
These Terms are governed by the law of the Republic of Uzbekistan. Disputes are resolved by negotiation and, failing agreement, in the courts of the Republic of Uzbekistan.
Contacts
- Operator: Artificial Intelligence and Digital Transformation Center of the Fergana Regional Khokimiyat
- Phone: +998 73 244-05-35
- Telegram: @myfergana_support
- Website: my.fergana.uz
my.Fergana
Platform Terms of Use (public offer)
Rules for using the “Mening Farg‘onam” platform (my.fergana.uz), submitting reports and processing personal data
Version of 5 October 2026. Effective from the date of publication.